General terms and conditions of sale

Acceptance of these conditions of sale can only be validly expressed by an adult and legally capable.


These conditions are valid only between the company LOSA1960 SRLS, with registered office in Foro Buonaparte 59 – 20121 Milan (MI), VAT number / C.F. 11485050964, ( hereinafter referred to as ” LOSA1960 ” and any person who purchases online on the website hereinafter referred to as ” CUSTOMER ”. These conditions may be subject to changes and the date of publication of the same on the site is equivalent to the date of entry into force.


With these general conditions of sale, LOSA1960 sells and the CUSTOMER remotely purchases the movable tangible goods indicated and offered for sale on the website The contract is concluded exclusively through the internet, by accessing the CUSTOMER at and by making a purchase order according to the procedure provided by the site itself.

The CUSTOMER undertakes to read, before confirming his order, these general conditions of sale, in particular the pre-contractual information provided by LOSA1960 and to accept them by affixing a flag in the indicated box.


Before concluding the purchase contract, the CUSTOMER examines the characteristics of the goods that are illustrated in the individual product sheets at the time of the CUSTOMER’s choice.

Before validating the order with “payment obligation”, the CUSTOMER is informed about:

total price of goods including taxes, with details of shipping costs and any other costs;

terms of payment;

the term within which LOSA1960 undertakes to deliver the goods;

conditions, terms and procedures for exercising the right of withdrawal (Article 7 of these conditions);

information that the CUSTOMER will have to bear the cost of returning the goods in case of withdrawal;


The sales contract is considered concluded with the sending by LOSA1960 to the CUSTOMER of an e-mail confirming the order. The e-mail contains the CUSTOMER data and the order number, the price of the goods purchased, the shipping costs and the delivery address to which the goods will be sent.

The CUSTOMER undertakes to verify the correctness of the personal data contained in the above email and to promptly notify LOSA1960 of any corrections / changes to be made.

LOSA1960 undertakes to describe and present the items sold on the site in the best possible way. Nevertheless, some errors, inaccuracies or small differences between the product depicted on the site and the actual product may emerge. Furthermore, the photographs of the products presented on do not constitute a contractual element, as they are to be considered only representative.

LOSA1960 undertakes to deliver the goods within a maximum of 30 days from the sending by LOSA1960 itself of the order confirmation e-mail to the CUSTOMER.


The availability of the products refers to the actual availability at the time the CUSTOMER places the order. However, this availability must be considered purely indicative as:

the products could be sold to other CUSTOMERS before confirming the order, due to the simultaneous presence on the site of multiple users,

an IT anomaly could occur such as to make a product available for purchase that in reality is not.
In these cases, the CUSTOMER will be immediately informed via e-mail and LOSA1960 undertakes to ship the purchased products as soon as possible.


Any payment by the CUSTOMER can only be made by credit card, bank transfer or Paypal payment method.

The communications relating to the payment and the data communicated by the CUSTOMER when this is done take place on special protected lines.


All sales prices of the products indicated on the website are expressed in Euros and include VAT.

Shipping costs are not included in the purchase price, but are indicated and calculated at the conclusion of the purchase process before payment is made.

The CUSTOMER accepts the right of LOSA1960 to change its prices at any time, however the goods will be invoiced on the basis of the prices indicated on the site at the time the order is created and indicated in the confirmation e-mail sent by LOSA1960 to the CUSTOMER.

In the event of an IT, manual, technical, or any other kind of error that could lead to a substantial change, not envisaged by LOSA1960, of the retail price, which makes it exorbitant or clearly derisory, the purchase order will be considered invalid and canceled and the amount paid by the CUSTOMER will be refunded within 14 days. from the day of cancellation.


In accordance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the products.

The CUSTOMER who intends to exercise the right of withdrawal must notify LOSA1960 by means of an explicit declaration, which can be sent by registered letter with return receipt. to LOSA1960 SRLS – Foro Buonaparte 59 – 20121 Milan.

Below is an example of text to be used for the return procedure with useful data:

Model withdrawal form pursuant to art. 49, paragraph 1, lett. h)
(complete and return this form only if you wish to withdraw from the contract)
LOSA1960 SRLS – Foro Buonaparte 59 – 20121 Milano (Italy)

With the present the undersigned ……….. I notify the withdrawal from the contract of sale of the following goods / services

Ordered on ……….. / received on ………..

Name of the consumer (s)

Address of the consumer (s)

Signature of the consumer (s)


In case of exercising the right of withdrawal, the CUSTOMER is required to return the goods within 14 days from the day on which he communicated to LOSA1960 his will to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005.

La merce dovrà essere rispedita a LOSA1960, presso Foro Buonaparte 59 – 20121 Milano (Italy).

The goods must be returned intact, in the original packaging, complete in all its parts and including packaging. Without prejudice to the right to verify compliance with the above, LOSA1960 will refund the amount of the products subject to withdrawal within a maximum period of 14 days.

As required by art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, LOSA1960 may suspend the reimbursement until receipt of the goods or until the CUSTOMER demonstrates that he has returned the goods to LOSA1960.

LOSA1960 will reimburse using the same payment method chosen by the CUSTOMER during the purchase. In the case of payment made by bank transfer, and if the CUSTOMER intends to exercise his right of withdrawal, he must provide LOSA1960 with the bank details: IBAN, SWIFT and BIC necessary for the reimbursement by LOSA1960.


In case of receipt of defective products or in any case non-compliant with the orders placed, the CUSTOMER has the right to restore the conformity of the product without charge by repairing or replacing the product. In order to exercise the above right, the customer must proceed with the replacement request by sending an email to or through the “contact” section of the website It is understood that LOSA1960, in the event of a defective or non-compliant product, will replace it at its own expense.


LOSA1960 will only accept orders to be delivered in the Italian territory. The products will be delivered by express courier to the address indicated by the CUSTOMER at the time of the order no later than 30 days. from the date of receipt by the CUSTOMER of the order confirmation e-mail sent by LOSA1960.

For every order placed on the website, LOSA1960 will issue an invoice for the goods shipped. The invoice will be available and printable after the order has been processed and will contain the information provided by the CUSTOMER during the purchase procedure. After the invoice has been issued, it will not be possible to make any changes to the data indicated therein.


LOSA1960 assumes no responsibility for disservices attributable to force majeure or unforeseeable circumstances, even if dependent on malfunctions and disservices of the internet, in the event that it fails to execute the order within the time stipulated in the contract.


The CUSTOMER has the right to access the site for consultation and making purchases. No other use, in particular commercial, of the site or its content is permitted. The contents of this site remain the property of LOSA1960 and are protected by intellectual property rights.


The website uses ” cookies ”. Cookies are electronic files that record information relating to the CUSTOMER’s navigation on the site (pages consulted, date and time of consultation, etc.) and that allow LOSA1960 to offer a personalized service to its customers.

LOSA1960 informs the Customer of the possibility of deactivating the creation of such files by accessing its Internet configuration menu. It is understood that this will prevent the Customer from proceeding with the online purchase.

For more information click here.


These General Conditions of Sale are made up of all the clauses that compose them. If one or more provisions of these General Conditions of Sale is considered invalid or declared as such under the law, regulation or following a decision by a court with jurisdiction, the other provisions will continue to have full force and effect.


These General Conditions of Sale are subject to Italian law.

Any dispute that does not find an amicable solution will be submitted to the exclusive jurisdiction of the Court of the CUSTOMER’s place of residence or domicile, if located in the territory of the State.

General conditions of sale updated on 28 December 2020